Summary: The website collects information enquiries only. Sending a form, calling or writing on WhatsApp does not confirm a booking, price or provision of a service.
1. Using the site
tailsandtrails.pt, owned by David Dacruz, presents care options about which you may request information. It also lets you submit an application. Site information is general, does not confirm the availability of any service and does not replace an assessment of an individual pet's needs.
You must not interfere with site security or operation, send unlawful content, or use forms for spam, fraud or unauthorised data collection.
2. Enquiries, quotes and possible engagement
- A form, call or message is only an information enquiry.
- Availability depends on dates, location, care type, capacity and whether the service is suitable for the pet.
- A quote and specific conditions are sent directly in writing if it is possible to proceed.
- Any later engagement takes place outside the website after availability, care suitability and applicable requirements have been checked.
The website has no checkout, does not take online payments and does not conclude contracts through its forms.
3. Customer information and responsibilities
You must provide true, complete and current information that may affect safe or appropriate care, including:
- routine, food, medication and veterinary instructions;
- health, vaccinations where relevant, parasites, recent illness or special needs;
- behaviour, fears, anxiety, escape risk, reactivity, bites or previous conflict;
- an emergency contact, usual vet and any authority needed in an emergency;
- accurate instructions and safe access where care takes place at your home.
You must be legally authorised to arrange care for the pet and remain contactable during the service, or nominate a responsible contact.
4. Assessment, safety and welfare
Tails & Trails may suggest a call, meeting, walk, home visit or settling-in period before first care. Daycare, boarding and shared environments depend on compatibility and available capacity.
A booking may be declined, changed or stopped where relevant information was not disclosed, a pet, person or other animal is at risk, or the requested service is no longer suitable. Where reasonably possible, we will contact you to arrange the safest alternative.
Tails & Trails does not provide veterinary treatment. In an emergency, we may contact you, your emergency contact or the named vet and take reasonable steps to protect the pet in line with prior instructions and the circumstances.
5. Price, payment and cancellation
Prices are personalised according to the service, dates, duration, travel, number of pets, routine and disclosed needs. The total price, applicable tax, payment schedule and any known additional costs will be stated before confirmation.
Changes, cancellation, refunds or credit are governed by the conditions sent with the booking confirmation. No penalty will be applied unless disclosed before contracting. Mandatory consumer rights always prevail.
6. Distance contracts and withdrawal
Where Portuguese distance-contract rules apply, a consumer generally has 14 days from entering a service contract to withdraw without giving a reason.
If you expressly ask for the service to begin within that period, you may have to pay a proportionate amount for what has already been provided. If the service is fully performed during the period, the right may end after an express request to start and acknowledgement of that consequence, as provided by law.
To withdraw, send an unambiguous statement to care@tailsandtrails.pt, identifying the customer, booking and decision to withdraw. This section does not limit statutory exceptions or more favourable rights.
7. Unexpected events and liability
Animals are living beings and may react unexpectedly even with careful planning. Each party is responsible for loss legally attributable to it. Nothing in these terms excludes or limits liability where the law does not permit it, including mandatory consumer rights.
Tails & Trails is not responsible for delay or inability to provide care caused by events outside reasonable control. In that situation, we will try to inform you and agree a proportionate solution, including rescheduling or a price adjustment where applicable.
8. Content, law and contact
Original text, photography, visual identity, logo and other original site content belong to Tails & Trails or are used with permission. They may not be copied, republished or used commercially without permission except as allowed by law.
Portuguese law and the competent courts apply, without prejudice to mandatory consumer protection rules and the alternative dispute-resolution information. Questions about these terms may be sent to care@tailsandtrails.pt.