Essential information about who runs Tails & Trails, how enquiries work and where to make a complaint.
1. Identity and contacts
- Name used on the website: Tails & Trails
- Website operator: David Dacruz
- Care contact: Eya
- Operating area: Santo Isidoro / Ericeira, Mafra, Portugal
- Only official website: tailsandtrails.pt
- Email: care@tailsandtrails.pt
- Phone and WhatsApp: +351 910 544 380
2. Information enquiries
The website presents possible care arrangements and collects information and availability enquiries. Its forms do not accept payments, conclude contracts or confirm bookings.
Sending an enquiry does not guarantee availability, price or provision of a service. Any later engagement is handled separately in writing after care suitability and applicable requirements have been checked. See the Terms and Conditions.
3. Complaints and consumer information
For help with an issue, email care@tailsandtrails.pt or call +351 910 544 380.
For current information about consumer dispute resolution, see Portugal's Consumer Portal. Tails & Trails does not state voluntary membership of an alternative dispute-resolution body.
See also the Privacy Policy, Cookie Policy and Terms and Conditions. Portuguese law and mandatory consumer rights apply.